Returns & Exchanges

At Diya Online, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 14-day return policy for all unworn and tagged ethnic wear. Whether it is a sizing issue or a change of heart, our streamlined process ensures your return is handled with the utmost care.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the garments in their original packaging, ensuring all designer tags, embroidery protectors, and labels remain attached.

• 3.
  Ship the Package

  Print your prepaid shipping label from the portal or use your preferred tracked courier to send the package to our central distribution hub.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed back to your original payment method within 7-10 business days.